Working With Difficult Clients

Have you had clients who:

• Are “repeat customers” but never seem to make much progress toward their goals?
• Have a drive to gather lots of information, but are paralyzed to move into action?
• Make excuses for why something won’t work, no matter what the suggestion is?

If so, it may be that you client is firmly entrenched in their Victim or Overcoming Stories.

In this webinar, you’ll learn:

• How to recognize Victim and Overcoming stories
• Ways to help your clients step out of their Victim and Overcoming stories and step up to taking responsibility for their lives
• Tools to shift perspective—yours and your clients’—to get underneath the circumstances and create change

About the Presenter
Carol Ross is a career coach, speaker, and writer.  Her mission is to help misfits find their place in the world.  Since 2006, she has worked with university alumni associations to help educated professionals around the world manage their careers.  Clients include Northwestern University, Emory University, Indiana University, George Washington University, University of Colorado, among others.  Her advice has been featured in New York Times, The Wall Street Journal, and Whole Living. She is a contributor to the NextAvenue.org, a PBS site for Boomers.